Service & Support

Always at your Side

The lifecycle of a product begins with development, testing, production and market launch. Our experts offer you professional assistance with lifetime support as an active further development mechanism for as long as your product is on the market. This means that our service does not end until the product is withdrawn from the market. We support you in all areas, including product updates or upgrades, end of lifetime (EOL), etc. 

First Level Customer Support

Rapid Assistance

Do you want to offer your customers excellent first level support but lack the resources to do so? No problem! We would be happy to take on this task for you and offer it to your customers. Our service staff can reliably take over and process your customers’ inquiries for you – quickly, flexibly and in a solution-oriented way.  

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Product Updates or Product Upgrades

Quick and Reliable

It goes without saying that we continuously improve our products to ensure they always conform to the state of the art and upgrade them with new functions. That's why we constantly offer you product updates and upgrades. Do you have questions in this area? Then talk to us. We will help you at once.

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Change Requests and Fixes in the Field

Competent and Individual

Have you successfully developed and launched a product with us, but would like to change or add something later? Our Service & Support team would be happy to take care of your inquiry and put together an offer especially for you. Of course, we can still carry out all change requests or adjustments directly at your company or at your customer’s site.

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Supporting Customer Field Application Engineers

Continuously Well-Advised

Do your employees in the field still need the technical support of our specialists even after completion and launch of your product? No problem! Our lifetime support involves accompanying your employees in solving complex issues for your customers. Talk to us and continue to benefit from our specialist knowledge and expertise.

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